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Refunds & Returns

Invaluable is a marketplace of independent auction houses and galleries. Refunds, returns, and exchanges are handled differently from seller to seller.

Please review the seller's terms and conditions found on the item details page and also in the terms and conditions during registration.

rfa terms and conditions locationlot item terms and conditions location

For Buyers

Invaluable provides auction houses and galleries with a platform to sell their items. In general, each seller on Invaluable sets their own policies regarding refunds and returns. These policies are displayed in each seller's terms and conditions. When you purchase from an auction house or gallery, you are buying from a unique business, and not from Invaluable itself. If there is a problem with a purchase, please contact the seller directly first.

Contact the auction house or gallery

Communicate directly through our onsite messaging system - found on the item details page.

screenshot of messaging window

Before you submit a bid or buy an item

Here are some examples of questions that the auction house or gallery can help you with:

  • Condition
    ex. Are there any chips, scratches, stains or other damages that are not already described in the condition report?
  • Shipping information
    ex. Can you send my order to a different country? Can it be shipped faster? What is the cost of shipping?
  • Policies
    ex. Can I return this item if I don't like it?

Contact Us

For any additional questions, please contact the Invaluable Customer Care team.

North America: 617-746-9800
Europe: +44 1983 559850
Australia and Asia: +61-2-8310-4003
customercare@invaluable.com