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Getting Started
What is Invaluable?

Invaluable is an online auction marketplace featuring the world's finest auction houses offering thousands of items from around the world.

Across all three of our properties, invaluable.com, invaluable.co.uk, and auctionzip.com, more than 30 million bidders per year arrive in the virtual salerooms of the world's premier auction houses. Collectors have unprecedented access to the items they are most passionate about. Invaluable's live online bidding platform allows collectors to bid in real-time on auctions held around the world.

Whether you're looking to add to your collection, decorating your home, shopping for a gift or on the hunt for a hidden treasure, Invaluable makes it easy for you to find, bid and win.

How does online bidding work?

Through Invaluable, you can enjoy the excitement of bidding in auctions around the world from the comfort of your home. You can place an absentee bid before the auction begins, allowing you to get in on the action ahead of live bidding that takes place once the auction kicks off. Once a Live auction begins, Invaluable bidders gain access to an online bidding console so that you can follow and participate in the auction in real time. 

How can I get more information about an auction or item that I found on your site?

If you would like more information about a piece in an upcoming auction we recommend you contact the auction house directly. Invaluable is an online marketplace that connects auction houses and bidders — it is not directly involved in the actual sale of items at auction.

Do I have to create an account to use your site?

No, you are not required to create an account to browse our site, but creating a free Invaluable account is simple and takes less than 3 minutes.

With a free Invaluable account you can:

  1. Place bids in Live and Timed auctions
  2. Access complete upcoming auction catalogs from trusted auction houses around the world
  3. Send messages directly to Invaluable’s auction house partners
  4. Sign up to receive email alerts for upcoming items that match your interests
  5. Search the past 12 months of auction price results
Are there fees for bidding online?

Creating an Invaluable account is free. We offer optional paid subscriptions that allow you to view price information of pieces sold in the past 5 to 15+ years. Please note that you will be responsible for fees for items won in auctions that you have participated in. Each auction house may charge a buyer's premium (which is an additional fee that a winning bidder is required to pay above the auction price) as well as other shipping, handling, and other fees including applicable taxes, if any.

Can I view a Live auction without placing bids?

You are certainly welcome to watch a Live auction without bidding, but we hope that if you find an interesting item up for sale, that you will consider going ahead and submitting a bid!

View our glossary of auction terms 

Buyer’s Premium: Percentage additional charge on the hammer price of a lot sold at auction, which is collected by the auction house as their commission on the item.

Absentee Bid or Pre-Bid: A bid placed before the start of an auction.

Live Auction: Live auctions are simulcast events that allow people to bid for items online using out live bidding software, at the same time as bidders on the auction floor.

Lot: An item, or collection of items to be sold in a group at auction.

Max Bid: The maximum amount that you are willing to pay for the item; this is entered when placing an absentee bid.

Realized Price: The hammer price that an item was sold for.

Reserve: The minimum price that an auctioneer will sell their item for.

Timed Auction: An auction in which the auction house designates a set end time for all items to close, at which point the auction is over and the highest bidder is the winner.

Verified/Unverified: A realized price may be listed as Unverified if the auction house has not verified the price result. If a realized price is listed as Verified, then the auction house has confirmed that it is the correct price result.

Watched Lot: A lot with online bidding on Invaluable that has been saved to your member account. Watched lots make it easier to refer to lots of interest within your account.

Your Account
How do I create a free Invaluable account?

Creating a free Invaluable account is simple and will allow you to: participate in Live and Timed auctions, access complete upcoming auction catalogs from trusted auction houses around the world, send messages directly to Invaluable’s auction house partners, receive email alerts for upcoming lots that match your interests, and search the past 12 months of auction price results. 

To register with Invaluable, just follow these steps:

  1. Click the Create Account link at the top of the page.
  2. Enter your email address and password, then click Create Account
  3. Enter your personal information on the registration page, then click Sign Up
  4. Set up keyword and category alerts now and click Finish, or click Skip This Step
  5. You’ll see a message confirming that your registration is complete!
How do I update my name and address?

You can update the personal information in your Invaluable account by following the steps below:

  1. Sign into your Invaluable account using your email address and password.
  2. Click on the My Invaluable link.
  3. Navigate to My Account > Edit Contact Info.
  4. Make any necessary updates and click Save Changes.
How do I change my password?

You can change the password for your Invaluable account by following the steps below:

  1. Sign into your Invaluable account using your email address and current password.
  2. Click on the My Invaluable link.
  3. Navigate to My Account > Edit Profile & Email Preferences.
  4. Enter your new password then click Save Changes.
I forgot my sign in information. What should I do?

If you already have an Invaluable account and are having trouble signing in, please follow the steps below:

  1. Click the Sign In link in the upper right of Invaluable.com
  2. Click the Forgot Password? Link.
  3. Enter the email address associated with your account and Request Info.
  4. If Invaluable has an account that corresponds to that email address, you will receive an email with a link for you to click on to reset your password.
How do I update my billing and credit card info?

You can update the billing and credit card information in your Invaluable account by following the steps below:

  1. Sign into your Invaluable account using your email address and password.
  2. Click on the My Invaluable link.
  3. Navigate to Subscriptions > Edit Billing Info OR click the Billing Info link in your dashboard.
  4. Select a card that you have on file and click Edit to make changes or click Add A New Card to add new credit card info.
If I update my info after registering or placing a bid, will the auction house get my latest info?

Information that you’ve updated in your account will be provided to auction houses that you register with for future sales. If you’ve updated personal information required by an auction house that you have already registered with, please contact the auction house directly to confirm the most up to date information.

I have a paid Subscription. How do I change its renewal method or cancel it?

To change the renewal method of a current paid subscription, please follow the steps below:

  1. Sign into your Invaluable account using your email address and password.
  2. Click on the My Invaluable link.
  3. Navigate to Subscriptions >Subscription Info
  4. Select the option to turn auto-renewal on or off and click Save.
Auctions and Registration
What types of auctions do you offer? What are the different types of bidding?

There are two types of auctions available for online bidding through Invaluable, Live and Timed. Each auction type has an icon associated with it. The Timed icon is a clock, and the Live icon looks like an internet signal strength icon.

Live auctions are real time sales that allow you watch the auction in progress and participate during the sale. The date and time you see listed for Live sales are the time the auction begins. You can place an absentee bid on a lot in a live sale, up until the time that lot is opened for live bidding. If you are the highest absentee bidder, our system will place your bids automatically, one increment higher than the last in-room bid, until we have reached your maximum bid.

You can also place live bids during the auction. If you have registered and been approved to bid by the auction house, please follow the steps below:

  1. Sign into your Invaluable account using your email address and password.
  2. Click Upcoming Auctions
  3. Locate the auction you would like to bid in, and click the Bid Now button to open the bidder console.
  4. When the green Bid Now button displays the price you would like to bid, just click the button to place your bid.

Timed auctions are internet-only auctions that are run for a set duration and available for absentee bidding only. These auctions allow you to place bids until the scheduled end time for a particular lot. Whoever has the highest bid when the time runs out wins the lot. The date and time you see listed for Timed auctions are the time that bidding on the first lot ends.

 

Do I have to register for an auction before I can start placing bids?

To participate in an Invaluable Live or Timed auction, you must first register to bid for the sale. Each auction house has different methods for approving bidders, so we encourage you to register for auctions ahead of time so that the house is able to review your registration. You’ll be notified by email when your request has been approved. You can also check your status anytime by clicking My Invaluable in the navigation bar, then Approved Auctions to view a list of auctions for which you’ve registered.

How do I register to bid for an upcoming auction?

To register to bid for an upcoming auction, please follow the steps below:

  1. Go to the Upcoming Auctions page to see a list of all future sales.
  2. Click the Bid Now button next to the auction you’re interested in. This will take you to the catalog page where you can view all items in the catalog.
  3. Click the Register to Bid link that is displayed at the top of the page or next to each lot.
  4. You are now on the Sign-In/Register page. If you already have an Invaluable account, enter your email address and password to continue to the registration page.
  5. Provide the information requested by the auction house and be sure to check off the confirmation box at the bottom of the registration page to agree to the house’s terms and conditions. Then click Register to Bid. The auction house will review your request to bid and notify you if you have been approved.
  6. If you do not yet have an Invaluable account, you'll need to create one before you can participate in any auctions on Invaluable. To get started, click Create Account and enter the requested information.

You may also save a step and register while placing an absentee bid. If you find a lot you like, simply enter your maximum bid. If you are not logged in, you will be taken to a page where you may either log in or create a new account. If you are already logged in, you will be taken directly to the next step, in which you are asked to enter registration info, agree to the terms and conditions, and review your bid. By submitting the bid you are also registering for the auction.

I registered to bid in an auction. How do I know if I’m approved?

You'll be notified by email when your request to bid has been approved. You can also check your status anytime by clicking My Invaluable in the navigation bar, then Approved Auctions to view a list of auctions for which you've registered.

What does it mean if my auction registration is pending?

Approval to bid in any Invaluable sale is at the auction house's discretion. We recommend that you contact the auction house directly if you have any questions about your request for approval to bid.

How to contact an auction house:

  1. Log in using your email and password.
  2. Click My Invaluable in the navigation bar, then click Approved Auctions in the dashboard.
  3. Click the white envelope icon next to the selected sale.
  4. In the new message window, select Bidding Approval from the drop-down menu, enter your message and click Send.
  5. Please note that any bids placed while you are in Pending mode will not get presented to the auctioneer on sale day if you have not been approved by the time the lot comes up for auction.

Why have I been approved to bid in an auction that I didn’t register for?

To allow you to participate in auctions more easily, once you have registered and been approved to bid once with a particular auction house, we automatically submit a request on your behalf for all future auctions with that auction house. This means that you will no longer have to register for each and every auction, and will only need to submit a request for approval if you find a new auction house that you would like to participate with.

Who do I contact for questions about an auction’s terms and conditions?

Each auction house has a particular set of terms in place for their auction. You must review and agree to the terms and conditions when registering or bidding in an upcoming auction. Should have any questions about an auction's terms, please contact that auction house directly.

Bidding
How do I leave an absentee bid before a Live auction begins?

Placing a bid before the auction begins is typically referred to as an absentee bid. This allows you to get in on the action ahead of the live bidding that takes place when the auction kicks off. You can place an absentee bid on a lot in a live sale, up until the time that lot is opened for live bidding. If you are the highest absentee bidder, our system will place your bids automatically, one increment higher than the last in-room bid, until we have reached your maximum bid.

How to leave an absentee bid:

  1. When you find a lot you’d like to bid on, enter the maximum amount you are willing to pay for that lot and submit with the Leave Bid button.
  2. If you are not logged in, you will be taken to a page where you may either log in or create a new account. If you are already logged in, you will be taken directly to the next step.
  3. If you have already been approved to bid in this auction, you will just need to review and confirm your bid. If you have not yet been approved you’ll be taken to a page where you are asked to enter registration info, agree to the terms and conditions, and review your bid.
  4. When you submit the bid you are also registering for the auction.
How do I bid in real-time during a Live auction?

Once a live auction begins, Invaluable bidders gain access to an exclusive online bidding console that simulates all of the aspects of being at the auction house in person. If you have registered and been approved to bid by the auction house, you can place live bids by following the steps below:

  1. Sign into your Invaluable account using your email address and password.
  2. Click Upcoming Auctions.
  3. Locate the auction you would like to bid in, and click the Bid Now button to open the bidder console.
  4. When the green Bid Now button displays the price you would like to bid, just click the button to place your bid.
How does bidding work for Timed auctions?

Timed auctions are internet-only auctions that run for a set duration of time and are available for absentee bidding only. These auctions allow you to place bids until the scheduled end time for a particular item. Whoever has the highest bid when the time runs out wins the item.

Timed auctions allow auctioneers to set reserves for their items, as they aren’t there to monitor the bidding live. A reserve is the minimum price that an auctioneer will sell their item for. Depending on bids placed, a “reserve not met” or “reserve met” message will display next to the bid box for any lots with reserves. If the reserve price has not been met by the time the auction ends, the item will not be sold.

Another unique feature in our timed auctions is extended bidding. Invaluable does not allow sniping. If a bid is placed within the last 5 minutes of a lot's scheduled end time, we extend the sale by 5 minutes from the last bid. This way other bidders have a chance to place a bid. Extended bidding continues until 2 hours after the last lot’s scheduled end time.

How do I know if my bid was accepted?

You can view your bidding history on any lot you placed a bid on in your My Invaluable user dashboard. To do so, follow the instructions below:

  1. Sign into your Invaluable account using your email address and password.
  2. Click on the My Invaluable link in the upper right.
  3. Click the ‘Active Bids (+Past Bids)’ link.
  4. To view Past Bids click the View History button in the top right corner.
  5. This will show you a list of your past bids. To view the bidding history on any of your placed bids click the green arrow next to View More on the right hand side. You will now be able to see the complete bidding history for that lot.
Where can I view all of the bids I have placed?

To view a list of the bids you have placed on Invaluable, please follow the steps below:

  1. Sign into your Invaluable account using your email address and password.
  2. Click on the My Invaluable link.
  3. Click the ‘Active Bids (+Past Bids)’ link.

At the top of page, you can click the link to switch between viewing your upcoming and past bids

How do I increase my absentee bid?

To increase the maximum amount of your absentee bid, please follow the steps below:

  1. Sign into your Invaluable account using your email address and password.
  2. Click on the My Invaluable link in the upper right.
  3. Click Active Bids (+ Past Bids) in the Dashboard to view a list of your absentee bids.
  4. Click Increase bid next to the lot, enter your new maximum bid.
Is there a way to cancel an absentee bid that I already placed?

Yes, however there are different rules for cancelling bids in Live and Timed sales.

  • For Live Auctions: You can cancel an absentee bid placed in a Live sale up until the time that lot is opened for live bidding.
  • For Timed Auctions: You can cancel an absentee bid placed in a Timed sale up until two hours prior to the auction’s first lot end time, and a maximum of three bids may be cancelled per session.

To cancel an absentee bid, please follow the steps below:

  1. Sign into your Invaluable account using your email address and password.
  2. Click on the My Invaluable link in the upper right.
  3. Click Active Bids (+ Past Bids) in the Dashboard to view a list of your absentee bids.
  4. Click Cancel Bid next to the bid you want to cancel. Select a reason for cancellation from the dropdown window that comes up, and click Cancel Bid.
What does it mean if I am the high bidder on an item?

Being the high bidder on an item means that you currently have the highest absentee bid on Invaluable.

  • For Live Auctions: Being the highest bidder on a lot in a live sale is not a guarantee that you will win the item, as your bid will be competing with live floor bids. Our system will place bids on your behalf on increment until your maximum bid amount is reached. If your absentee bid was highest, your bid history will show you the time when your bid was presented to the internet clerk during the live auction.
  • For Timed Auctions: If you are the highest bidder when a lot in a timed sale closes for bidding, you will be the winning bidder of that item.
What does it mean if my bid is pending?

If a bid is pending, that means that the auction house as not approved your registration to bid.

Please note that any bids placed while your approval is pending will not get presented to the auctioneer on sale day if you have not been approved by the time the lot comes up for auction. Approval to bid is at the discretion of the auction house, therefore, if you have any questions about your registration please contact the auction house directly.

What is a bid limit? How do I increase it?

Some auction houses set a limit on the amount a bidder can bid for the duration of a sale. You may request to increase this limit prior to the auction. Please follow the steps below to contact the auction house:

  1. Sign into your Invaluable account using your email address and password
  2. Click on the My Invaluable link in the upper right.
  3. Click Approved Auctions in the Dashboard.
  4. Click Request Limit Increase to the right of the sale
  5. Write your message to the auction house and click Send.
How can I view the bid history for an item I bid on?

You can view the bidding history on any lot you placed a bid on in your My Invaluable user dashboard. To do so, follow the instructions below:

  1. Sign into your Invaluable account using your email address and password.
  2. Click on the My Invaluable link in the upper right.
  3. Click the ‘Active Bids (+Past Bids)’ link.
  4. To view Past Bids click the View History button in the top right corner.
  5. This will show you a list of your past bids. To view the bidding history on any of your placed bids click the green arrow next to View More on the right hand side. You will now be able to see the complete bidding history for that lot.
Payments and Shipping
How do I know if I won an item?

If you win an item, you will receive an email with information regarding the lot and your winning bid. Additionally, all information regarding your bid is displayed in the lot details section of the bidder’s console if you participate in a Live sale, as well as in your My Invaluable account.

In the Bidders Console of a Live Sale:

  1. If you win an item, a brief “Congratulations” message will appear in green in the left section of the console
  2. When the sale progresses, a black overlay reading “I WON” will appear over the lot that you won.

From your My Invaluable Account:

  1. Log in to Invaluable
  2. Click My Invaluable
  3. Click Bid(s) Won. Next to your bid you should see the lot and your winning bid amount.
When will I receive my invoice?

Invoices are typically sent by the auction house within 24 to 48 hours after the sale concludes. If the sale took place on a weekend or holiday, you may want to allow extra time for the house to send the invoice. If you have inquiries about the status of your invoice, it is best to contact the auction house directly.

How do I pay for the item I won?

Each individual auction house on the Invaluable platform determines their preferred method of payment. Some may prefer cash or a check, while others accept credit cards or offer the option to use PayPal. You can find the specific methods accepted by the auction house you’re working with in their terms and conditions. Typically, the auction house will send an invoice to the email address associated with your Invaluable account within 24 to 48 hours after the sale concludes, which will include payment instructions. 

If I win an item, are there additional fees?

When you win an item on Invaluable, you will receive an invoice from the auction house that outlines the additional fees, which include the buyer’s premium, the Invaluable service fee and any applicable taxes. The auction house may also apply additional fees for shipping and handling of the item.

I thought I won an item but the auction house says I did not. What should I do?

Though infrequent, it is possible for a clerk to accidentally sell a lot to the incorrect bidder. If you believe that you won a lot but the auction house refutes your claim, it is best to communicate with the auction house directly to determine why the miscommunication occurred. By doing so, both auction house and bidder can come to a clear resolution of the situation.

How does shipping work?

Each auction house has a particular process to arrange shipment of items. There are many factors taken into consideration to determine the proper shipping method, including weight, value, type of lot and distance it must travel. It is best to review the terms and conditions for the particular Auction House you’re working with before placing a bid, and to contact that house directly. 

Search and Price Archive
How do I save a Search?

To save a specific search, complete the following steps

  1. Log in to Invaluable
  2. Perform a search using the search bar in the upper right corner
  3. Click Save to my Saved Searches at the top of the search results page
  4. When saved, Save to my Saved Searches will read Saved to my Searches
How do I watch an item that I am interested in?

Watching items that interest you allow you easily reference the item in the future. To watch an item, complete the following steps:

  1. Log in to Invaluable
  2. Navigate to the sale containing the item you are interested in
  3. Click on the lot containing the item you are interested in
  4. Click Watch Lot under the Leave Bid button
How do I search for a particular artist?

There are multiple ways to search for the works of a particular artist in Upcoming Auctions, the Price Archive, and your personal Alerts.

How to search for an artist in an upcoming auction:

  1. Type the name of the artist in the search bar in the upper right corner
  2. Press enter, or click the magnifying glass icon

How to search for an artist in our Price Archive:

  1. Click Price Archive at the top of the page
  2. Type the name of the artist in the All the words text box
  3. Click Search

How to search for an artist and add them to your Alerts:

  1. Log in to Invaluable
  2. Click My Invaluable in the upper right corner
  3. Select Alerts>Artist/Keyword Alerts
  4. Click + Add an Artist
  5. Search for artist by name and click the artist’s name
  6. Click Add this artist to my FREE Auction Advisor Alerts to the right of the artist’s name

Added to My Alerts text will appear to the right of the artist’s name

What is the Price Archive? How does it work?

The Invaluable Price Archive is an expansive database of prices realized spanning decades of auction sales from all over the world. The Price Archive is a fantastic resource for collectors, buyers, institutions, researchers and art enthusiasts.

To access the Price Archive, you must create an account with Invaluable. Any user may search auction data, but certain advanced search functionality and auction information may require a subscription.

To search the Price Archive, simply log in to Invaluable and click Price Archive at the top of the page. Type in desired key words or phrases and click Search.

I saw something about paid Subscriptions. How is this different from the free account?

With a free Invaluable account, you will have access to up to 12 months of past auction prices. If you would like to find auction prices further than the past 12 months, you may be interested in one of our subscriptions.

We have varying subscription levels to our Price Archive: our Premium subscription provides access to the last five years in the archive, and the Professional provides access to the last 15+ years. In addition to unlimited searches, every subscription level also includes special access to the most exclusive catalogs, including Christie's and Sotheby's.

Emails and Alerts
How do I set up email alerts for keywords and artists?

To set up email alerts for keywords and artists, complete the following steps:

  1. Log in to Invaluable
  2. Click My Invaluable in the upper right corner
  3. Select Alerts>Artist/Keyword Alerts
  4. To add an artist:
    1. Click + Add an Artist
    2. Search for artist by name and click the artist’s name
    3. Click Add this artist to my FREE Auction Advisor Alerts to the right of the artist’s name
    4. Added to My Alerts text will appear to the right of the artist’s name
  5. To add a keyword:
    1. Type keyword into text box reading Additional keywords here
    2. Click Add +
How do I remove alerts that I have saved?

To remove saved alerts, complete the following steps:

  1. Log in to Invaluable
  2. Click My Invaluable in the upper right corner
  3. Select Alerts>Artist/Keyword Alerts
    1. Click the folder with red X icon to the left of the artist/keyword
    2. Removed from My Alerts text will appear to the right of artist/keyword
  4. Select Alerts>Live Category Alerts
    1. Uncheck the box next to selected categories
    2. Click Save Changes
How do I unsubscribe from email alerts?

If you no longer wish to receive the Invaluable weekly newsletter, featured auction emails or pre-approval emails, complete the following steps:

  1. Log in to Invaluable
  2. Click My Invaluable in the upper right corner
  3. Select My Account>Edit Profile and Email Preferences
  4. Uncheck the appropriate boxes at the bottom of the page
  5. Click Save Changes

If you no longer wish to receive Invaluable category alert emails, please complete the following steps:

  1. Log in to Invaluable
  2. Click My Invaluable in the upper right corner
  3. Select Alerts>Live Category Alerts
  4. Click the No bubble next to Receive Category Alerts
  5. Click Save Changes

Please note that it may take up to seven business days for unsubscribe requests to be fully processed. If you continue to receive emails seven days after unsubscribing, please contact Customer Care.

Do you offer text message alerts?

Invaluable offers text messages alerts for bidders leaving absentee bids on a sale. Text message alerts allow bidders with absentee bids to receive text-message (SMS) alerts if outbid and when the lot they bid on is coming up to auction. Mobile alerts not available on all carriers. Normal text messaging fees from your carrier may apply.

To receive text message alerts, complete the following steps:

  1. Log in to Invaluable
  2. Navigate to the desired sale and lot
  3. Leave an absentee bid
  4. When reviewing and confirming your bid, check the box next to I would like to receive text (SMS) alerts at and select the appropriate country and provide your mobile number.
  5. Read the auction house’s Terms & Conditions and check the box next to I have read and agree to this auction's terms and conditions.
  6. Click Place Bid
Technical Support
What are the minimum system requirements for viewing or bidding in Live auctions?

For Windows Users:

  • OS: Windows 7 & 8
  • Browsers: Internet Explorer 9 & 11; Most Recent Firefox; Most Recent Google Chrome
  • Internet Connection: DSL/Cable/FIOS, T1 or higher
  • RAM: 1 GB or higher

For Mac Users:

  • OS: X10.6, 10.7, 10.9
  • Browsers: Most Recent Firefox, Most Recent Safari
  • Internet Connection: DSL/Cable/FIOS, T1 or higher
  •  RAM: 1 GB or higher

Mobile Access:
We have been working hard to improve our smartphone and tablet device capabilities. Please check back often as we look forward to bringing significant upgrades to our mobile functionality over the next period of time.

Smartphones:
For browsing upcoming lots, auction registration and leaving absentee bids from your phone, we recommend using http://m.invaluable.com

At this time, Live bidding and our price database are not optimized for the phone and we encourage users to bid with a hard wired Internet connection whenever possible to ensure the best possible speed and functionality.

Tablets:

We have done our best to ensure Apple tablet products support a consistent browsing experience on Invaluable. At this time, we do not recommend Live bidding for tablet users and we encourage users to bid with a hard wired Internet connection whenever possible to ensure the best possible speed and functionality. Please note that the website has not been thoroughly vetted for use on Android and Amazon tablet devices.

Who should I contact if I experience a technical issue while bidding?

Most technical issues and questions are addressed in this Help section. Should your issues persist or if you have additional questions, please contact Customer Care.

New to Online Bidding?