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Terms and Conditions
TERMS AND CONDITIONS
Participation in any auction held by Willow Auction House, whether in person, by phone, via absentee bid or by way of a Live Internet platform such as HiBid, Liveauctioneers, Invaluable, or Bidsquare requires the acceptance of our terms of sale, participation therefore constitutes acceptance of all terms listed on this page, failure to read these terms does not release the bidder from the rules and requirements set forward in these terms.
ALL BIDDERS ARE SUBJECT TO THE FOLLOWING TERMS OF SALE: Willow Auction House has endeavored to accurately describe all items being sold, but all property herein offered for sale is strictly "as is", and it is the bidder's responsibility, whether bidding in person, by mail, by e-mail or by telephone to determine the exact condition of each item. No statement in the catalog, bill of sale, invoice, or elsewhere by a representative of, or person in employ of Willow Auction House shall be deemed to be a warranty, representation, or assumption of liability with respect to age, condition, size, quality, variety, importance, provenance of historical relevance of any of these items. Items listed in the catalog are for reference use only, description of items are no guarantee to the exact condition and / or age of any described item in the catalog, we strongly recommend viewing the items in person as everyone's opinion regarding "condition" can vary. Please see the preview dates for the auction. Private viewings can also be arranged to accommodate bidders, contact us for more information. The auctioneer will be the final judge as to which bidder is the highest bidder. In the event of any dispute in this matter, the auctioneer shall, at his or her discretion decide whether to reopen the bidding. Title to all merchandise shall pass to the highest bidder at the fall of the auctioneer's "hammer". The purchaser shall assume full risk and responsibility for the lot purchased once title has passed. All items purchased on the Internet platforms must be paid for in 7 days from the date of sale unless prior arrangements have been made with Willow Auction House. A dispute will be filed after that period if payment has not been made. Once a dispute is filed claims to unpaid items are void and Willow Auction House will have full title & claim to these items to resell them at auction. In the event of a filed dispute the bidder will have 7 days to contact Willow Auction House and arrange payment of winning bids before the dispute becomes permanent and the items re-offered. All bidders are required to register and give full identification prior to the beginning of the auction and are required to use the number issued to them when identifying themselves as the successful bidder. Bidders that sign up on the Internet platform less than 30 minutes before the start of the sale will not be approved. Any bidder with limited or no history of bidding on the Internet platform might not be approved. Bidders without prior history will have to call Willow Auction House to register and submit credit card information. The Auctioneer reserves the right to withdraw any property prior to auction. This is a privately owned & operated sale and we reserve the right to refuse admittance to any person and reserve the right to decline any online bidder. No transfer will be recognized from one buyer to another. In-house buyer's premium with Willow Auction House and HiBid is 25%. All internet sales using the Internet platform are subject to a flat 28% buyer's premium. Bidder does hereby indemnify and hold harmless auctioneer & seller from all damages, claims, or liabilities from injuries to persons or property of any type whatsoever, caused before, during, or after the auction.
******Condition reports are rendered as an opinion by the staff of the Auction House and not as statements of fact. We do NOT guarantee the content of written or verbal condition reports. The absence of a condition report does not imply that there are no condition issues. Please call us at (862) 895-5700 or e-mail [email protected] with any questions at least 24 hours prior to the start of auction.
All internet sales using the Internet platform or phone bidding are subject to a flat 28% buyer's premium.
Payment is expected the first week after the sale, payment is expected in full, no payment plan or other arrangements will be made. If you are a successful bidder, please contact Willow Auction House, if you have not yet been contacted by Willow Auction House, the day after the sale from 11 am - 4 pm to confirm auction details and payment method. Payment methods accepted are credit card (Visa, MasterCard, Amex and Discover) and PayPal which, check (property will not be released until check clears), cashier's check, cash & wire transfer.
PLEASE NOTE that wire transfers are always subject to bank fees, please add an additional $25 to payment to cover these fees, contact us before you arrange wire transfers to confirm applicable bank fees. If you have any questions or need further information, please do not hesitate to contact Willow Auction House. Negative feedback will be left for unpaid lots 10 days after the auction date. All sales are final, no exceptions.
All sales are subject to an 6.625% NJ Sales tax, a tax resale certificate MUST be on file with the auction house in order to be tax exempt.
Willow Auction House packs and ships items in house for an additional fee which includes packing, shipping, and insurance charges.
After paying for your winning lot, a separate email will be sent from our shipping program, Shipping Saint to schedule pick ups or shipping quotes.
Small items will be shipped by FedEx, UPS, or a comparative service. Larger items and furniture will be shipped via 3rd party.
Please note: ALL items MUST be picked up or shipped within 3 weeks from auction date or they will be donated or become house property.
We are doing our best to provide pre-scheduled curbside pick-up, as well as help make shipping arrangements. Please contact us and let us know of any issues regarding picking up your items.
JEWELRY, GOLD, SILVER OR OTHER PRECIOUS MATERIALS POLICY: Any lots of jewelry, gold, silver or other precious material purchased for $500 or more must be held for 45 days from payment date to avoid fraud. This is especially true for any items purchased for more than melt value. We offer a wire transfer or cash payment option, if the buyer wishes to receive the lot(s) sooner.