We are a 501(c)3 non-profit charity organization and NOT a professional auction house. We are staffed by volunteers who work very hard to make this a great experience for our customers. If there are any issues, please work with us to resolve them and remember that you are helping keep an extraordinary museum open to the public. If you wish to contact us directly, you can reach us by phone at (321) 264-0434 or email at [email protected]
and we will gladly work with you to resolve any issues that may arise to the best of our ability.
After the auction is complete, we package your won items together carefully and then figure EXACT postage and insurance for your individual invoice. A flat fee of $7.50 is added to each invoice to cover our costs for packaging materials, labor, etc in this process.
INTERNATIONAL items ALL go through a longer process to figure shipping costs and packaging details and therefore take a longer time to invoice properly. It is also EXTREMELY IMPORTANT to note that international shipping and VAT taxes are VERY EXPENSIVE. Please keep this in mind when bidding!!!
LARGE orders of items also go through a longer process in figuring shipping costs and extra packaging details and therefore also take a longer time to invoice properly. We want to be sure you get your items undamaged so please keep in mind that your cost of shipping MAY include additional costs for special packaging as necessary.
Choosing to use cheaper shipping companies, shipping without insurance, or without tracking numbers may save you money but the museum will need a written release of liability to make such arrangements on your behalf. IF you choose to use any or all of those options and your package is lost, damaged or stolen we are not responsible for the outcome. We can and will do discount shipping upon request but you alone will be responsible for the risks involved.