Accepted forms of payment: MasterCard, Visa
Shipping: SHIPPING SMALL ITEMS (common carrier):
We professionally package all small items that can safely ship via FedEx, USPS, UPS and DHL for free and guarantee a safe delivery.
FREIGHT AND WHITE GLOVE DELIVERY (DOMESTIC):
Most furniture and oversize items include a quote or estimate, which outlines the estimated cost for curbside freight delivery anywhere in the lower 48 States* via common freight carrier, and generally arrives to most locations in 10-15 business days. The item is professionally packaged in-house, palletized and shipped on a tractor trailer with lift gate curbside delivery service. Buyers are notified by the carrier of the delivery date and must make arrangements to receive and inspect the goods (goods left unattended at a residence may not qualify for insurance coverage in the very rare event of damage). Buyers are responsible for unpacking, moving the item into their home and disposing of all packing materials all without assistance from the driver.
* Some areas do not qualify for pre-quoted shipments, including residences with ferry-access, ultra-rural locations, or locations with truck access issues. We reserve the right to disqualify an address from pre-quote under any circumstances upon receiving notification of your delivery address; in these situations, we will offer to simply cancel the order for you, see if a pickup at the nearest freight terminal is a practical option, revise a quote for your approval or offer a quote from a different carrier for your approval.
Some items are not pre-quoted and will require a formal shipping quote. Simply contact us with your delivery address and phone number for a quote within 24 hours.
For a full service two-man indoor delivery, call or email us and we will get a quote from Plycon. Plycon offers a professional and convenient white-glove delivery service that will bring the item into the ground floor room of your choice, unpackaged it for your inspection and remove all packing materials. The item is blanket-wrapped, which we generally find to be the safest and most careful method of shipments. If you select their service, they will contact you directly for payment and insurance election. This service generally costs $350-600 plus insurance depending on the location and shipment size.
FREIGHT DELIVERY (CANADA):
We now offer curbside shipments via common freight carrier to much of Canada! Simply contact us with your delivery address and two phone numbers for a quote. Buyers are responsible for arranging a customs broker and paying all customs/taxes/destination fees where applicable.
IN THE EVENT OF DAMAGE:
Damage is incredibly rare and due to very careful packing and preparation we have been fortunate to see only a small handful of damages. However, we understand the disappointment that can occur in this unlikely event and will work hard to help you through the situation.
Damage for items shipped with USPS, UPS, FedEx or DHL must be reported to us within 24 hours of signature confirmed delivery. We will require the buyer to send us photographs of the packaging and the damage to the item. The buyer will be required to have the item safely packaged again and mailed back to our shop with a pre-paid label. Once we safely receive the item, a refund will be made for the original purchase price plus any shipping via the original payment method.
For pre-quoted common freight carrier shipments, the buyer or representative of the buyer is responsible for being available at time of delivery to fully inspect the packaging and item for damage - under no circumstances should the item be refused, as doing so will void the insurance coverage. In the event of damage, call us immediately and note all damage on the bill of lading while the driver is still present take detailed pictures of the damaged packaging and item, send those images to us and we will assist you in filing the claim and working through the process. Concealed damage must be reported within 24 hours of delivery. In most cases, a representative of the insurance firm will need to inspect the item and packaging so be sure to retain all packing materials. The insurance provider and carrier reserve a "right to repair" a damaged item to industry standard. We do work hard to move claims along as quickly as possible, but please note that claims and/or repairs will be settled with the insurance company and carrier prior to any payout to the buyer.
For shipments with Plycon or any other carrier the buyer selects and pays directly, the terms of that carrier's insurance coverage will apply to the shipment and the buyer will be responsible for working through the claim process with the carrier. We are happy to provide paperwork or any other required documentation to assist in the claim process.
United States of America,
Virgin Islands (British),
Virgin Islands (U.S.)