If you win an item, you will receive an email with information regarding the lot and your winning bid. Additionally, all information regarding your bid is displayed in the lot details section of the bidder’s console if you participate in a Live sale, as well as in your My Invaluable account.
In the Bidders Console of a Live Sale:
- If you win an item, a brief “Congratulations” message will appear in teal in the left section of the console, along with a shower of confetti!
- When the sale progresses, a teal overlay reading “YOU WON!” will appear over the lot that you won.
From your My Invaluable Account:
- Log in to Invaluable
- Click the user icon in the upper right
- Click Lots Won. Next to your bid you should see the lot and your winning bid amount.
Invoices are typically sent by the auction house within 24 to 48 hours after the sale concludes. If the sale took place on a weekend or holiday, you may want to allow extra time for the house to send the invoice. If you have inquiries about the status of your invoice, it is best to contact the auction house directly.
Each individual auction house on the Invaluable platform determines their preferred method of payment. Some may prefer cash or a check, while others accept credit cards or offer the option to use PayPal. You can find the specific methods accepted by the auction house you’re working with in their terms and conditions. Typically, the auction house will send an invoice to the email address associated with your Invaluable account within 24 to 48 hours after the sale concludes, which will include payment instructions.
Houses who have opted in to using our native Payment Processor may encourage you to pay via ACH transfer, especially for a large invoice amount. The reason for this is that ACH payments are generally more secure to the buyer and the seller.
Please note that ACH payments typically take 5-10 business days. If you have initiated an ACH payment for an open invoice, your payment status will show as “pending” until the funds have cleared, at which time your invoice status will update to “paid.”
When you win an item on Invaluable, you will receive an invoice from the auction house that outlines the additional fees, which include the buyer’s premium, the Invaluable service fee and any applicable taxes. The auction house may also apply additional fees for shipping and handling of the item.
Invaluable is working with many of our auction house partners to ensure that winning bidders on Invaluable do not pay more than they would on the auction floor. This means that successful Invaluable bidders that bid with parity houses will pay the same as anyone attending the auction in person or participating by phone.
To identify these houses, we have created a purple badge that will appear on catalogs and individual lots that do not charge an additional online fee.
Please note, this badge does not indicate the absence of a buyers premium, only parity with the auction floor.
Many US states have enacted laws that require online marketplaces like Invaluable to collect sales tax on eligible purchases. Purchases that require us to charge sales tax differ between states. If you have valid state issued tax exempt documentation, please provide those documents to [email protected] for each state; then, your current and future invoices will be updated to reflect your tax-exempt status for purchases in that state.
Invaluable does not charge sales tax ourselves. Tax applies based on where the items are originating from, where they are being shipped to/picked up, the type of items, how they are categorized, any fees like Shipping or Insurance may be taxed differently depending on the jurisdiction. If you believe you are being taxed incorrectly, please contact our Customer Care team.
Invaluable collects and remits taxes as required by law by many states. If you are purchasing something for a tax-exempt organization, we can help.
For qualified items to be removed from your auction invoice, you will need to provide a tax exemption certificate. Contact [email protected] and attach your valid tax-exempt form/documentation. The team will review and validate the form and any future invoices will ensure purchases within that state are tax-exempt.
To process your tax-exempt purchase, we need you to provide a valid form of exemption documentation for the state the order will be delivered to. Many states have their own certificate which you can find online. Additionally, some states allow use of a “Multi-Jurisdiction Form” from the Multistate Tax Commission or a “Streamline Sales Tax Form” from Streamlined Sales Tax.
Please note that some auction houses that sell on our site will require you to provide tax-exemption documentation to them directly, even if you have previously submitted proof of tax-exemption to Invaluable.
Though infrequent, it is possible for a clerk to accidentally sell a lot to the incorrect bidder. If you believe that you won a lot but the auction house refutes your claim, it is best to communicate with the auction house directly to determine why the miscommunication occurred. By doing so, both auction house and bidder can come to a clear resolution of the situation.
We are pleased to introduce the ability for buyers to submit payment via credit or debit card directly through Invaluable for items won from participating auction houses. Auction houses offering online payment will be noted with credit card icons. You can also check the “Payment” tab on lot details page or look in the terms and conditions section to find the specific methods accepted by the auction house you’re working with, as not all auction houses offer this option.
When registering to bid with a participating auction house, enter your preferred credit or debit card information. If you win an item during the auction, you can conveniently pay with the card on file after you receive your invoice, or you will also have the option to enter information for another card after the auction through your MyInvaluable account.
Auction houses offering online payment will be noted with credit card icons. You can also check the “Payment” tab on lot details page or look in the terms and conditions section to find the specific methods accepted by the auction house you’re working with, as not all auction houses offer this option.
Yes, if an auction house offers payment through Invaluable, you can pay for your items using our app for iPhone and iPad.
Unfortunately online payments are not accepted through Invaluable’s mobile site (m.invaluable.com) at this time, though it does indicate which houses offer the online payment option. Please navigate to the full desktop site, or download the Invaluable app for iPad or iPhone, in order to pay for your item.
For participating auction houses, you can now pay for your items with any major credit or debit card (Visa, Master Card, American Express, Discover), in addition to previously available payment forms. As noted, accepted credit cards and other methods of payment vary by auction house, so please check the “Payment” tab for details under the item you are interested in.
With online payment, you will be able to pay for your items as soon as you receive an invoice from the auctioneer. If you do not pay within four days of receiving your invoice, the auction house has the option to automatically charge the credit card you have on file for your won items.
There are certain restrictions on which items can be purchased using online payments. Certain types of items, including firearms, ammunition, alcohol, tobacco products, e-cigarettes, cars, boats, real estate and airplanes cannot be purchased using online payment. If you are purchasing one of these items, please check the “Payment” tab in lot details for other acceptable forms of payment. You will be notified in your invoice if an item is not eligible for online payment, and you will be asked to contact the auction house directly.
This varies by auction house. Please check the “Shipping” tab on the lot details page for information on shipping your won items. If you are using a third-party shipping vendor, you will receive a separate invoice for shipping and handling.