Refunds & Returns
Invaluable offers the right rescind any lot won at auction that is forged or otherwise counterfeit or fraudulently misrepresented. Please reach out to the seller within 48 hours of receipt of the item.
For all other refunds, returns, and exchanges terms may differ from seller to seller. Please review the seller’s terms and conditions found on the item details page and also in the terms and conditions during registration.
For Buyer
Invaluable provides auction houses and galleries with a platform to sell their items. In general, each seller on Invaluable sets their own policies regarding refunds and returns. These policies are displayed in each seller’s terms and conditions. When you purchase from an auction house or gallery, you are buying from a unique business, and not from Invaluable itself. If there is a problem with a purchase, please contact the seller directly first.
Contact the Auction House or Gallery
Communicate directly through our onsite messaging system – found on the item details page.
Before You Submit a Bid or Buy an Item
Here are some examples of questions that the auction house or gallery can help you with:
- Condition
ex. Are there any chips, scratches, stains or other damages that are not already described in the condition report? - Shipping information
ex. Can you send my order to a different country? Can it be shipped faster? What is the cost of shipping? - Policies
ex. Can I return this item if I don’t like it?
Contact Us
For any additional questions, please contact the Invaluable Customer Care team.
